OSX filesystem and hardware repair for Mac Mini.

OSX filesystem and hardware repair for Macbook Pro and Macbook Pro Retina.

OSX filesystem and hardware repair for Macbook Air.

OSX filesystem and hardware repair for iMac.

The Professionals Choice.

" Some other IT support companies come to us with their mac repair work. "

Trading since 2006 we are a professional apple computer repair company based in stevenage high street providing mac repair and support services for all kinds of apple mac computers including: powermac, powerbook, mac pro, ibook, macbook, macbook pro, macbook pro retina, macbook air, imac and mac mini. We have a tailor made fully anti-static repair workshop inside our office in stevenage where we repair customers computers. We have vast experience in taking apart and rebuilding apple macs. We offer a *7 days a week 24-7 365 appointment schedule including evenings, weekends and bank holidays, we provide friendly one to one customer service and offer web best prices on parts with all costs pre set before work starts and a full guarantee.

Fault diagnostic testing.

Faulty hardware replacement.

Apple OS X and macOS filesystem repair, maintenance and administration.

Fan cleaning, Heatsink reseating, Thermal paste renewal.

Data recovery, backup and transfer.

Disk services including hard disk cloning, partitioning and formatting.

RAM, Harddisk, SSD and software upgrades.

Only best quality manufacturer and genuine apple parts.

We make sure customers computers are 100% safe for online banking.

We fix all sorts of mac hardware and software faults.

" Wont turn on, non booting, slow, overheating and more. "

mac has no power wont turn on.

mac battery wont charge.

mac showing flashing folder with question mark.

mac progress bar stuck and wont load to login screen.

mac is slow, freezing, unresponsive, crashing, rebooting.

mac keyboard not working.

Screen is broken or cracked.

mac trackpad not working.

mac has broken usb port.

mac is overheating.

clicking sounds coming from inside mac.

mac apple hdd drive has low storage space.

disk utility can't repair this disk. Back up as many of your files as possible, reformat the disk, and restore your backed up files.

Apple Mac Hardware Repair, Cleaning and Upgrade.

" We do all things with mac hardware from the repair of faulty machines to non repair maintenance and upgrade tasks. "

Fault diagnosis.

Faulty part replacement of any mac parts including: magsafe adapter port, usb port, thunderbolt port, trackpad, keyboard, hard disk, memory, logic board, fans, cables, optical drive, wireless, lcd screen, psu.

Hardware Cleaning.

RAM, SSD and Hard Disk upgrades.

Genuine apple parts.

Top end manufacturer parts like seagate and corsair.

Apple OS X and macOS filesystem repair.

" Critical repair and maintenance of damaged and corrupt apple OS X and macOS operating systems. "

Any macbook OS X and mac OS version including Snow Leopard, Lion, Mountain Lion, Mavericks, Yosimite, El Capitan, Sierra and High Sierra.

Dualboot systems with Windows and OS X.

We work with all apple partition types including exFAT, HFS, HFS+.

Removal and damage repair of all kinds of mac spyware and malware including :Trojan horse, Worm, Virus, Keyloggers and Ransomware.

Disk utility can't repair this disk. Back up as many of your files as possible, reformat the disk, and restore your backed up files.

We provide recovery, backup and transfer of your critical files.

" If your mac desktop isnt accessible but the hard disk hasn't completely failed we maybe able to backup and transfer all your documents off and then back onto your fixed macbook or an external drive. We can also transfer data from time machine backups onto newly reinstalled macs. "

Files and Folders

Documents - txt, docx, xls, pdf etc

Photos - jpg, png, bmp etc

Music

We carry out all the desktop administration tasks.

" We do all the general mac desktop support tasks including adding new user accounts, configuring settings, data transfer, backups, updates, anti-virus and software installation. "

Obviously it goes without saying that if we can totally take apart and rebuild any computer as new, we can can also carry out any non repair tasks such as networking, backups, transfering data, installing printers and configuring software etc.

Full Quote Provided.

" We provide full quotes for labour and parts on all mac repairs and maintenance. "

We provide a full over the phone quote for 99% of mac repairs and maintenance.

We charge one set price for labour and parts and no extra VAT.

You simply need to tell us the model of your mac and then we will lookup availability of any parts needed and in 99% of cases we can give you a price over the phone.

Obviously we are relying on your description being accurate. If we can't gather what is wrong from your description or it is a fault that may have multiple solutions you will need to bring the machine in for us to properly diagnose.

Diagnosis is included free as part of the final repair cost in your bill however if after we have spent time diagnosing your machine you decide that you do not want your computer repairing then there is a charge of just £50.00 + any parts if applicable - regardless of how many hours we spend diagnosing your machine.

99% of repairs are either a set fee or just 1 hours labour with diagnosis included in that FOC.

We often do a lot more than an actual hours work but only charge for 1 hour rather than the full total hourly amount and sometimes customers offer to pay more than what we ask for because they know we have spent a lot longer on the job than what they have been billed for.

By the nature of the beast diagnosis is normally anything upto 100% of the actual repair anyway, so were actually fixing at the same time as diagnosising, ie diagnosis results in repair as part of the same action, you can consider that in most cases diagnosis and repair are the same procedure and not separate which can be time comsuming unless a repair is obvious.

During this time we may need to order parts to carry out our work.

We will offer a quote confirming any costs for your approval and consult you before we order any part/s to commence repair of your machine/s.

You will need to pay for parts needed to fix your computer or supply them yourself.

*Open evenings, weekends and bank holidays.

" We aim to provide a 24 hour 7 days a week service, depending on our schedule we are available to see customers at any time at their leisure before or after work, evenings and weekends. "

Simple appointment process.

" Customers need to book an appointment with us by telephone on 01438300132 "

We operate a strict appointment process at a set time.

Customers need to book an appointment with us by telephone on 01438300132.

We are available 24/7 - 365 (subject to availabilty) and you can set a time with us that is suitable for yourself including evenings, weekends, bank holidays, 2am in the morning etc.

We maybe able to see you immediately or you can book a *later date, most customers phone up and are seen straight away as soon as they arrive on average around 15mins after calling as they are mostly local.

Once you drop your mac into us we will order any parts which generally arrive within 2 business days.

Your computer is left as your deposit and you will not have any bill to pay until all work is completed, otherwise if you wish to carry on using the computer and come back with the machine when the part has arrived you are required to pay the full cost of any ordered parts and the labour fee before we order any parts.

Once all work has been completed we will notify you that that your machine is ready to collect.

*If you fail to turn up to an appointment that has been pre booked for a later date, ie next day onwards - you will be charged a missed appointment fee of £30.00 unless you cancel in advance or re-arrange another appointment date for the same work.

First class customer service.

" We see customers in and out of the door and unload/load their vehicles. "

Friendly, no nonsense and direct communication.

Free Parking.

"There are lots of easy parking spots outside and close to our office"

There is free parking available in our courtyard but can be busy weekdays as there are several other businesses, also nearby parking is available on the high street in front of Digital Depot or Ask restuarant (recommended option) which is 10 seconds up the high street from us, there is also limited parking outside the old town bar which is next to us and also just across the road outside Tesco express. There is also parking up and down the high street, there are also three ticketed car parks including behind Waitrose or you could park in a nearby residential road.

DRIVING FROM SOUTH DIRECTION - coming from welwyn, knebworth etc you drive all the way along the high street past waitrose on the left then tesco express, till you get to the mini roundabout with the old town dentist to your front right side then turn right along walkern road, our entrance is about 30 yards from the high street on your left, you can park along walkern road, you can park in our courtyard or you can park just up the road a little more near to pump gym. The best place to park is on the high street just along from our building, to do so instead of turning right keep going straight on over the mini roundabout where there is a one way system going left and you follow it left then straight right towards hitchin, following the road back round to the end of the high street, come back down the high street you will see ask italian restaurant and digital depot on your left and parking outside either is the best place, then walk a few yards down on your left and we're between the chriopractic clinic and the old town bar.

DRIVING FROM NORTH DIRECTION - coming from hitchin, baldock etc come down the high street you will see ask italian restaurant and digital depot on your left and parking outside either is the best place, then walk a few yards down on your left and we're between the chriopractic clinic and the old town bar.

Collect And Return.

" We can pickup and deliver back to you at 50p per mile "

We can collect and return machines locally or from further afield (subject to availability).

We charge a travel fee of 50p per mile for car journeys, charged in both directions as a journey is.

If upon arriving to collect your machine and you have changed your mind etc without cancelling before we leave you will be charged a fee of £40.00 plus travel.

This maybe a much slower process than if you bring your machine to us directly due to commitments with existing customers so we prefer for you to bring your machine straight to our office and collect yourself.

Billing & Payment.

" Instant transfer via online banking or Cash "

Once all work is completed we will issue an invoice for payment which is your bill.

We can email a printable invoice to you.

Your computer is left as your deposit otherwise you are required to pay the full cost of any ordered parts and the labour fee in advance.

We accept payment by BACS direct transfer or account to account transfer via your banks internet banking service.(Preferred)

We accept payment by direct transfer via walk-in to your branch.

We accept payment in cash. There is an additional surcharge of £2.50 per £100.00 if you pay by cash.

We do not accept credit cards.

We do not accept debit cards.

We do not accept cheques.

We do not accept cash paid in over the counter in branch unless pre arranged and there is a surcharge of £2.50 per £100.00.

All invoices are due for immediate payment as in any normal shop, we do not provide any credit options.

If you are paying by online transfer and you are collecting the machine which you use for online banking from us, we are happy for you to pay when you get home, however we may ask you to provide proof of id and proof of address.

If you are paying by direct transfer, we are happy for you to pay after you have left us, however we may ask you to provide proof of id and proof of address.

We are legally entitled to retain your property until you have paid.

Mac Mini Repair