Simple appointment process.

" Customers need to book an appointment with us by telephone on 01438300132 "

We operate a strict appointment process at a set time.

Customers need to book an appointment with us by telephone on 01438300132.

We are available 24/7 - 365 (subject to availabilty) and you can set a time with us that is suitable for yourself including evenings, weekends, bank holidays, 2am in the morning etc.

We maybe able to see you immediately or you can book a *later date, most customers phone up and are seen straight away as soon as they arrive on average around 15 mins after calling as they are mostly local.

*If you fail to turn up to an appointment that has been pre booked for a later date, ie next day onwards - you will be charged a missed appointment fee of £30.00 unless you cancel in advance or re-arrange another appointment date for the same work. Once all work has been completed we will notify you that that your machine is ready to collect.

Free Parking.

"There are lots of easy parking spots outside and close to our office"

There is free parking available in our courtyard but can be busy weekdays as there are several other businesses, also nearby parking is available on the high street in front of Digital Depot or Ask restuarant (recommended option) which is 10 seconds up the high street from us, there is also limited parking outside the old town bar which is next to us and also just across the road outside Tesco express. There is also parking up and down the high street, there are also three ticketed car parks including behind Waitrose or you could park in a nearby residential road.

DRIVING FROM SOUTH DIRECTION - coming from welwyn, knebworth etc you drive all the way along the high street past waitrose on the left then tesco express, till you get to the mini roundabout with the old town dentist to your front right side then turn right along walkern road, our entrance is about 30 yards from the high street on your left, you can park along walkern road, you can park in our courtyard or you can park just up the road a little more near to pump gym. The best place to park is on the high street just along from our building, to do so instead of turning right keep going straight on over the mini roundabout where there is a one way system going left and you follow it left then straight right towards hitchin, following the road back round to the end of the high street, come back down the high street you will see ask italian restaurant and digital depot on your left and parking outside either is the best place, then walk a few yards down on your left and we're between the chriopractic clinic and the old town bar.

DRIVING FROM NORTH DIRECTION - coming from hitchin, baldock etc come down the high street you will see ask italian restaurant and digital depot on your left and parking outside either is the best place, then walk a few yards down on your left and we're between the chriopractic clinic and the old town bar.

Collect And Return / Onsite Callout

" We can pickup and deliver back to you at 50p per mile "

We can collect and return machines locally or from further afield (subject to availability).

We charge a travel fee of 50p per mile for car journeys, charged in both directions as a journey is.

If upon arriving to collect your machine and you have changed your mind etc without cancelling before we leave you will be charged a fee of £40.00 plus travel.

This maybe a much slower process than if you bring your machine to us directly due to commitments with existing customers so we prefer for you to bring your machine straight to our office and collect yourself.

Prices & Fees.

Standard Data Recovery.
Stage 1
First we have to connect the drive to our equipment then we can see if we can recover any data.

The imac may have to be dismantled to remove the drive.

Older iMac - Drive turns out to be non accessible at this stage and no data can be recovered:
*£40 setup fee which covers:
All time dismantling iMac and removing the drive, All time connecting drive to our recovery machine, all time working with the drive on our recovery machine, diagnostic report concerning the drives health condition and all admin time with customer.

Newer iMac - Drive turns out to be non accessible at this stage and no data can be recovered:
*£80 setup fee which covers:
All time dismantling iMac and removing the drive (replacing screen glue to reseal unit), All time connecting drive to our recovery machine, all time working with the drive on our recovery machine, diagnostic report concerning the drives health condition and all admin time with customer.

If we are repairing your iMac these fees will be inclusive in your repair charge as it is part of the repair process (dismantling the imac) and won't be an extra fee on top.

Any questions regarding separate issues are chargeable under IT Consultancy at £40.00ph.

Stage 2
The recovery of the data.

Level 1 - small amount data £20.00 + stage 1 take apart fee
Level 2 £50.00 + stage 1 take apart fee
Level 3 £80.00 + stage 1 take apart fee
Level 4 £80.00 plus after 2 hours an additional £10.00 per hour + stage 1 take apart fee.

*These are guide prices, we are very generous with our billing and often dont charge the full time but a set fee priced on case by case basis.




Forensic Data Recovery.
Is priced on case by case basis - call for pricing

Billing & Payment.

" Instant transfer via online banking or Cash "

Once all work is completed we will issue an invoice for payment which is your bill.

We can email a printable invoice to you.

Your computer is left as your deposit otherwise you are required to pay the full cost of any ordered parts and the labour fee in advance.

We accept payment by BACS direct transfer or account to account transfer via your banks internet banking service.(Preferred)

We accept payment by direct transfer via walk-in to your branch.

We accept payment in cash. There is an additional surcharge of £2.50 per £100.00 if you pay by cash.

We do not accept credit cards.

We do not accept debit cards.

We do not accept cheques.

We do not accept cash paid in over the counter in branch unless pre arranged and there is a surcharge of £2.50 per £100.00.

All invoices are due for immediate payment as in any normal shop, we do not provide any credit options.

If you are paying by online transfer and you are collecting the machine which you use for online banking from us, we are happy for you to pay when you get home, however we may ask you to provide proof of id and proof of address.

If you are paying by direct transfer, we are happy for you to pay after you have left us, however we may ask you to provide proof of id and proof of address.

We are legally entitled to retain your property until you have paid.